The second-hand marketplace Shoppers Express Anger Over Size Updates
Members of the platform have expressed outrage following a change that caused listings displaying inaccurate size information.
The second-hand shopping app has altered its sizing categories for women's and children's garments but did not contact all shoppers about the modification.
Digital Channels Response
Many shoppers and sellers have taken to social media claiming that product pages now present a modified sizing category compared to what was initially listed because of the remapping.
The company said the updated approach better aligns with comparable marketplaces.
The platform has recommended to review their products and update the measurements by hand if necessary, resulting in member annoyance.
Measurement Approach Updates
Before the change, the measurements included numerical and alphabetical indicators, for instance S/8 or M/10.
The updated approach includes a letter with a size spectrum such as S/UK 8-10.
In some cases, the size labels have been reassigned - like an L measurement was formerly size 12 but now shows as UK 16-18.
Member Experiences
A fashion influencer, who makes TikTok content about plus-size fashion, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Another user, located in Scotland, explained products she uploaded on Vinted with size 14 labels were displaying on the service as larger sizing 20-22.
"If buyers measuring 20-22 acquire them they're going to be very disappointed," she explained.
Manual Updates
Another shopper, based in Derby, stated she felt frustrated due to the update requiring manual adjustment the sizing for "all her products".
"Personally, this is quite irritating, as I'm chronically ill and Vinted sales have been crucial after experiencing income reduction," she stated.
Platform Context
The app has more than 100 million members, with 18 million British users.
It has become a favored option versus similar marketplaces including eBay and Depop.
This is not the initial instance where an unanticipated change on the platform has faced criticism: earlier, the platform withdrew an update to its shipping options after backlash from users.
